Shipping Information

Each gift box is shipped with great care!

Our products are individually vacuum packed and flash frozen to lock in all the natural juices and flavor. All meats are shipped in a reusable insulated foam cooler box, packed with a gel ice freezer pack or dry ice. The insulated cooler is then filled with Styrofoam peanuts and placed into a gift box for further insulation and protection. If sending to someone other than yourself, your gift message will be displayed by the recipient's address. We enclose heating and serving instructions for all products in each box on every order. We are very proud of our packaging and know the recipient of each gift will be delighted with the quality and care given to each and every gift selection.

Gift Ordering Instructions

If sending to someone other than yourself, you may write your gift message or personal greeting in the space provided during checkout. All orders include a packing slip which shows the items ordered and the senders name as provided. Heating and serving instructions for all our products are also included in each box.

Your UPS tracking number will be sent from (, to your e-mail address once your order ships.

If you would like assistance placing your order please call or email us so we can happily assist you. We make it quick and easy for you - provide us your recipient names and addresses and we'll do the rest.

How We Ship

We guarantee delivery within 1-3 business days following the 'ship date' you select at checkout (weekend days not included). We ship Monday, Tuesday and Wednesday via UPS either UPS Ground or 2nd Day Air, according to where you live. UPS makes deliveries for us Mon - Fri. Orders received after Wednesday, or selected to ship on Wednesday, may require shipping the following Monday since UPS does not deliver on the weekends. You may select your 'ship date' at checkout with the calendar. All shipments require a physical street address (we cannot deliver to PO Boxes). View the table below for delivery schedule examples. Click on the map to view your estimated shipping charges.

*Exceptions for Christmas and Thanksgiving day, UPS does not deliver on those days, normal delivery will resume the following business day. We make every effort to ensure your order leaves here on the date you request. Please be advised UPS and FedEx have a large influx of extra holiday package volume which can sometimes cause delays not under our control. We advise ordering early, as opposed to right before the holiday. Our products stay fresh for 2-3 weeks if left in their vacuum packaging, once they have thawed.

Shipping Table

View Large Map
Selected Ship Date (UPS)
Monday delivers within 1-3 days after
Tuesday delivers within 1-3 days after
Wednesday " " but may require shipping the following Monday

2017 Holiday Ordering Deadlines

Order by: For Guaranteed Delivery by:
February 8 Valentine's Day, February 14
March 20 Easter Sunday, March 27
May 1 Mother's Day, May 8
May 22 Memorial Day, May 30
June 12 Father's Day, June 19
June 26 Independence Day, July 4
August 28 Labor Day, September 4
November 6 Veterans Day, November 11
November 15 Thanksgiving Day, November 23
December 18 Christmas Day, December 25
December 19 New Year's Eve, December 31

ORDER BY PHONE 1-800-888-0327

Hours are 8 AM TO 5 PM, Central Standard Time, Monday through Friday. Phone orders are welcome. Please have your order ready before you call; items desired, your credit card and the names and full addresses for your recipients. All shipments require a physical street address (we cannot deliver to PO Boxes). For your convenience, we accept checks, money orders, Visa, MasterCard, American Express, Discover and PayPal.

REFUND AND RETURN POLICY: We guarantee our products to be top quality and to arrive in satisfactory condition if correct addresses are provided or send it back for a full refund. We work hard to ensure your order is selected and shipped correctly.